Terms & Conditions

Last Updated: June 7th, 2025

 

By using this Website, you acknowledge that you have read, accepted, and agreed to be bound by these Terms and Conditions (“Terms”, “Terms and Conditions”, or “Agreement”). These Terms and Conditions unconditionally extend and apply to all related applications, Internet service, Website extensions, as well as certain products and/or services offered through virtual medical consultation and evaluation services via Internet and/or telemedicine (“Service”, or “Platform”) sold and/or offered by AvitaPure, Inc. (“AvitaPure”, or “Company”). If you are not in agreement with all of these Terms and Conditions, you are prohibited from using this Website and/or Service, and you may discontinue use immediately.

Agreement to Terms and Conditions

Terms and Conditions contained in this page shall govern your use of the Website and all of its content (collectively referred to herein as “Website”). These terms outline the guidelines for using the regulations located on this website. All materials, information, documents, and/or services or all other entities (collectively referred to as “Content”) that appear on this Website shall be administered subject to these Terms and Conditions. These Terms and Conditions apply in full force and effect to your use of this Website, and this Website constitutes an express agreement with all the Terms and Conditions contained herein in full. Supplemental terms and conditions or documents that may be posted time to time are hereby expressly incorporated herein by reference. The Company reserves the right, in its sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. Do not continue to use this Website and/or Service if you have any objection to any of the Terms and Conditions stated on this page.

Disclaimer

Results may vary per patient and are not guaranteed. The information on this Website and articles does not constitute medical advice and should only be used for informational purposes only. The information on this Website and articles is not a substitute for professional medical advice and should not be relied on to make medical decisions. Please make sure to discuss the risks and benefits of any treatment with your primary physician before beginning treatment.

Drug Side Effects Full Disclosure and Notice

The drugs, medications, and compounded formulas AvitaPure provides as hair loss treatment have side effects that all patients should be aware of prior to starting treatment.

Minoxidil is also FDA approved as an oral medication to lower blood pressure, but is commonly prescribed off-label to treat hair loss. When taken orally or applied topically, it functions to directly stimulate hair growth at the follicle. The side effects include, but are not limited to, the lists provided in the materials and emails supplied with your order. If you do not see them included, please contact AvitaPure immediately so that the Company can re-send them to you. By using AvitaPure, Users agree that in no event shall AvitaPure, its officers, directors, employees, health counselors, independent contractors or staff physicians or agents, be liable to you for any direct psychological, emotional, indirect, incidental, financial, special, punitive, or consequential damages whatsoever (including death) resulting from the purchase and use of products sold on this Website and/or Service.

 

Accounts, Passwords, and Security

Certain features or services offered on or through the Website may require you to open an account (including setting up an email and/or username and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify AvitaPure immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by AvitaPure or any other user of or visitor to the Website due to someone else using your account as a result of your failing to keep your account information secure and confidential.

 

You may not use anyone else’s account at any time without the express permission and consent of the holder of that account. AvitaPure cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

 

AvitaPure takes your privacy and the security of your health and other sensitive information very seriously. By using the Website, you acknowledge and agree that the transmission of information over the Internet and mobile networks is never completely private or secure. You understand that any message or information you send to AvitaPure and/or the Website may be read and intercepted by others, even if there is a special notice that a particular transmission is encrypted. Text messages and emails that you send to or receive from AvitaPure are not encrypted, which means that it is possible they may be intercepted by third parties. If you choose to send or receive information about your health or any other sensitive information by text message or email, you do so at your own risk. By initiating an SMS Enrollment, you consent to sending and/or receiving text messages between you and AvitaPure that are not encrypted. Likewise, by emailing AvitaPure or giving AvitaPure your email, you consent to receiving unencrypted emails messages from AvitaPure.

 

6 Month Money-Back Guarantee

The 6 Month Money-Back Guarantee is limited to your most recent order. We offer a 6 month guarantee, with a refund on your latest order/treatment. This means that you have 6 months to return your most recent order for a refund if you’re unsatisfied for any reason. This guarantee does not apply to non-prescription products.

 

Other Terms

AvitaPure reserves the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. AvitaPure shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of access to the Website.

 

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to the Company’s Refund and Return Policy.

 

AvitaPure does not accept orders from dealers, wholesalers, or customers who are resellers. Note that resale of AvitaPure’s products is a violation of terms and your services will be canceled without refund should the Company detect such behavior.

 

Social media platforms are places of public information exchange, and you should have no expectation of privacy when using them. Specifically, neither these Terms nor the Company’s Privacy Statement apply to AvitaPure’s External Social Media Presence. The Website(s) and platforms that host AvitaPure’s Social Media Presence are not controlled by the Company and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of AvitaPure. Comments that some would consider inappropriate or offensive may appear on AvitaPure’s Social Media Presence and may remain there until they have been identified by the Company or called to the Company’s attention and the Company is able to work through the necessary procedures and technical processes to have them removed. If you see an offensive or inappropriate post or comment on AvitaPure’s Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

 

AvitaPure will notify you if any item is not available with the expected availability date and may offer you an alternative product. If the availability of the Platform or any product or service is delayed and you do not wish to substitute the product/service, AvitaPure will cancel your order upon your request, and if previously charged, your credit card will be fully refunded for that specific order.

 

It is against AvitaPure’s terms of service to cancel and reactivate subscriptions on a monthly basis in order to qualify for the first time or returning patient discount. Please note that we offer discounts on bulk orders. Contact AvitaPure at support@avitapura.com for more information.

 

Acceptable Use

AvitaPure, Inc. customers found engaging in activities prohibited by this section can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

Fair Use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged, or capacity may be restricted. We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

 

Customer Accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures. By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

 

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited Activity

Copyright Infringement and Access to Unauthorized Material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:Any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

 

SPAM and Unauthorized Message Activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

 

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products. This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, Exploitative, and Malicious Activity

Our Products must not be used for the purpose of advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.

 

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

 

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

 

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.

Other activities considered unethical, exploitative, and malicious include:

· Obtaining (or attempting to obtain) services from us with the intent to avoid payment;

· Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;

· The unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;

· Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;

· Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography, or threaten anyone’s health and safety;

· Any act or omission in violation of consumer protection laws and regulations;

· Any violation of a person’s privacy.

· Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

 

We prohibit the impersonation of AvitaPure, Inc., the representation of a significant business relationship with AvitaPure, Inc., or ownership of any AvitaPure, Inc. property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.

Disclaimer of Warranties

THE SERVICE, WEBSITE AND THE MATERIALS AND PRODUCTS CONTAINED AND OFFERED ON THE SERVICE AND WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AvitaPure, ITS AFFILIATES, AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, MEMBERS, MANAGERS, SHAREHOLDERS, AND REPRESENTATIVES (THE “AvitaPure PARTIES”) DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, OR STATUTORY, WITH RESPECT TO THE SERVICE, WEBSITE AND PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IF YOU ARE DISSATISFIED, YOUR SOLE REMEDY IS TO DISCONTINUE USE OF THE SERVICE, WEBSITE AND PRODUCTS.