Refund policy

Refund and Return Policy

 

Unless otherwise stated on the Website and/or Service at the time of purchase, AVITAPURA reserves the right to add applicable shipping and handling fees to your order. Although AVITAPURA may provide delivery or shipment time frames or dates, such dates are good-faith estimates and are subject to change. AVITAPURA is not liable for any loss, damage, cost, or expense related to any delay in shipment or delivery caused by any third-party carrier or other delivery service not owned or controlled by AVITAPURA. Once AVITAPURA has released your order to a third-party carrier or delivery service, you are responsible for any issues with delivery. AVITAPURA is not liable for delivery addresses entered incorrectly by the customer or third party on behalf of the customer. Please make sure to double check that you have inserted your delivery address correctly at checkout. If you need to make changes to your delivery address, you must do so at least three (3) days before your next billing date.

 

If you are dissatisfied with your AVITAPURA product or service for any reason, please contact us. Depending on the circumstances, we may replace any products ordered or provide you a full or partial refund of the purchase price at our sole discretion. Before we provide you a refund, replacement, or Credit, we may require that you return the product at your own expense and/or submit photographic documentation demonstrating the reasoning behind your dissatisfaction. All refunds will be made to the payment method used to purchase the order you are returning.

 

You are responsible for inspecting all Products for any damage or other issues upon delivery. You must contact AVITAPURA at www.avitapura.com/help/ within 7 days of receipt of the product to enable us to research and replace any damaged product.

 

Returns must be made within 30 days of the date your order was delivered. Refunds are limited to the amount paid for that month’s product. You are responsible for shipping unused portions of the product in its original packaging back to AVITAPURA, and further are responsible for the shipping and handling costs of the return.

 

Money-back Guarantee: We provide customized hair loss treatments designed to help restore your hair. While we are committed to assisting as many people as possible, we recognize that our solutions may not be the best fit for everyone. If you are not satisfied with the prescription Product within 6 months of starting treatment, contact AVITAPURA at www.avitapura.com/help/ to adjust and/or cancel your subscription with the subject line “Guarantee Return Request” and follow the return shipping instructions we provide back to you. Be sure to include the order number in the email, along with any pertinent details of your return request. All returned Products must be in their original packaging. In order to receive a refund, the order numbers on the packaging and the Product label must match. After we receive the returned Product, we will issue you a refund for the price you paid for such Product (less any applicable shipping and handling charges as well as other fees).

The 6 Month Money-Back Guarantee is limited to a refund on your most recent month’s supply. This means that you have 6 months to return your most recent month’s supply for a refund if you’re unsatisfied for any reason. Please note that the guarantee applies only to your most recent month’s supply, not the entirety of your subscription and/or bundle. This guarantee does not apply to non-prescription products.